Last updated: March 2026

Best HIPAA Compliant Video Conferencing for Telehealth

Quick Answer

Top HIPAA-compliant video conferencing solutions for telehealth include Zoom (with Healthcare plan), Doxy.me (purpose-built for healthcare), VSee (encrypted), and Updox (integrated with practice management). All require Business Associate Agreements, encryption, and authentication controls. Choose based on integration needs, user interface preferences, and whether you prefer all-in-one telehealth platform or standalone conferencing.

HIPAA Video Conferencing Solutions Comparison

Solution	Type	Encryption	BAA	Price Range
Zoom Healthcare	Conferencing	E2EE Available	Included	$200+/month (org)
Doxy.me	Telehealth Platform	E2EE	Included	$99-399/month
VSee	Conferencing	E2EE	Included	$99-199/month
Updox	Integrated Platform	E2EE	Included	$40-99/user/month

Zoom Healthcare Plan

Overview

Type: Enterprise video conferencing with healthcare focus
BAA: Included with Healthcare plan subscription
Encryption: End-to-end encryption for small groups; standard encryption for larger meetings
Features: Video, phone, webinars, chat, and breakout rooms
Cost: Starts ~$200-300/month for organizations

Key Telehealth Features

End-to-end encryption for 3+ participant calls
Waiting room to verify patient identity
Secure recording with encrypted storage
Virtual backgrounds and noise suppression
Integration with EHR/practice management systems
Automated compliance reports
Mobile apps for providers and patients

Best For

Large practices, health systems, and organizations already using Zoom. Good for practices needing video conferencing plus other Zoom features like webinars and team messaging.

Doxy.me

Overview

Type: Purpose-built telehealth platform
BAA: Included with all plans
Encryption: End-to-end encryption standard
Features: Video, waiting room, appointment scheduling, charting integration
Cost: $99-399/month depending on features and providers

Key Telehealth Features

No-code waiting room with patient identity verification
Integrated scheduling and appointment reminders
Patient portal for appointment booking
End-to-end encrypted video by default
EHR/EMR integrations (Epic, Cerner, athenahealth, etc.)
Automatic call recording (with consent)
Patient session history and notes

Best For

Small to medium practices wanting an all-in-one telehealth solution. Doxy.me is ideal for clinics without complex IT infrastructure who want healthcare-specific features and easy patient onboarding.

VSee

Overview

Type: Secure video conferencing with healthcare focus
BAA: Included for healthcare organizations
Encryption: Military-grade end-to-end encryption
Features: Video calls, file transfer, session recording, integration APIs
Cost: $99-199/month plus per-provider licensing

Key Telehealth Features

Military-grade AES-256 end-to-end encryption
Secure messaging and file sharing
Digital whiteboard for clinical collaboration
Session recording with encrypted storage
Works on low bandwidth connections
Mobile apps for providers and patients
HIPAA audit logging and compliance reporting

Best For

Organizations prioritizing maximum security and working in low-bandwidth environments. VSee is strong for rural healthcare providers and those with strict security requirements.

Updox

Overview

Type: Integrated healthcare communication platform
BAA: Included with subscription
Encryption: End-to-end encryption for all communications
Features: Video, secure messaging, referrals, practice management integration
Cost: $40-99 per user/month

Key Telehealth Features

Integrated video, chat, and secure messaging
Practice management system integration
Patient portal with appointment booking
Secure referral exchange between providers
HIPAA audit logging and event tracking
Mobile apps with offline access
Healthcare-specific compliance features

Best For

Health systems and networks needing integrated provider-to-provider communication and referral management in addition to telehealth. Excellent for collaborative care models.

HIPAA Telehealth Security Checklist

Before Launching Telehealth

✓ Signed HIPAA BAA with video conferencing provider
✓ Encryption enabled (end-to-end preferred)
✓ Waiting room enabled to verify patient identity
✓ Screen sharing restricted to necessary users only
✓ Recording disabled by default; patient consent required
✓ Session recording encrypted and retained appropriately
✓ Two-factor authentication enabled for providers
✓ Integration with EHR verified and tested
✓ Privacy notice provided to patients before visits
✓ Staff training completed on telehealth protocols
✓ Backup communication method established (phone, secure messaging)
✓ Technical support plan for provider and patient issues

Telehealth Best Practices

Patient Verification

Use waiting room to verify patient identity before call
Confirm patient identity verbally at start of consultation
Document patient identity verification in EHR
Provide instruction sheet for patients on joining calls

Session Management

Disable screen sharing unless clinically necessary
Prevent background images that might contain PHI
Minimize recording; disable unless clinically justified
Do not allow file sharing unless encryption confirmed
End call immediately after consultation

Documentation & Consent

Obtain and document patient consent for telehealth visit
Include statement about recording if applicable
Document consent in medical record
Provide privacy notice explaining data handling

Frequently Asked Questions

Can patients use regular Zoom for telehealth? +

No. Patients cannot use personal Zoom accounts for HIPAA consultations. Only Zoom Healthcare plan provides HIPAA BAA coverage. If patients must use Zoom, you must have Healthcare plan and use your provider account to invite patients.

What if patient internet fails during telehealth visit? +

Have backup communication plans: phone consult, reschedule visit, or secure messaging. Document the disconnection in medical record. Never transfer to unsecured platforms unless medically urgent and documented.

Can we record patient consultations for training? +

Only with explicit patient consent documented in writing. Recordings must be encrypted, access-controlled, and deleted after retention period. Include recording consent in your telehealth consent form.

Which solution requires least IT overhead? +

Doxy.me and VSee are simplest for practices with limited IT. Both are cloud-based, require minimal setup, and handle compliance automatically. Zoom Healthcare requires more organizational setup but integrates with existing systems.

Get Your Telehealth Platform HIPAA Compliant

Medcurity helps healthcare providers select, configure, and deploy HIPAA-compliant video conferencing for telehealth. We ensure proper setup and staff training.

Schedule Your Telehealth Setup Consultation